Hob repair statistics
The hob is the sixth most repaired appliance: 38,584 interventions recorded in the Archimede management system from July 2019 to March 2026, accounting for 4.3% of all interventions (906,994 total).
The hob has the most concentrated fault profile after the fridge: "won't start" and "won't turn on" together cover 63% of all requests. It is also the category with the most fragmented brand market — "Other" reaches 24.4%, nearly a quarter of all interventions. Franke leads the ranking, a brand that appears only here and in the oven. All figures come from the activity of service centres that use the proprietary Archimede management system.
For the overview across all appliance types: appliance repair statistics.
Most common faults
"Won't start" (35.6%) and "won't turn on" (27.5%) together cover nearly two interventions in every three. They are the same symptom described differently by the customer. Next come two faults specific to gas hobs: "burners won't light" (9.2%) and "flame won't stay lit" (7.9%).
Show the full data table
| Fault | Occurrences | % |
|---|---|---|
| Won't start | 6,640 | 35.6% |
| Won't turn on | 5,116 | 27.5% |
| Burners won't light | 1,717 | 9.2% |
| Flame won't stay lit | 1,468 | 7.9% |
| Electrical fault | 662 | 3.6% |
| Turns off | 654 | 3.5% |
| Ignition fault | 573 | 3.1% |
| Error code | 374 | 2.0% |
| Broken glass | 172 | 0.9% |
| Maintenance | 172 | 0.9% |
Worth noting: "burners won't light" and "flame won't stay lit" are faults exclusive to gas hobs — together they account for 17.1%. "Ignition fault" (3.1%) relates to the piezoelectric spark or the ignition electrode on gas models. Engineer guidance: burner won't light, flame won't stay lit, gas smell, induction hob broken, induction hob trips electrics.
Most repaired brands
Franke is the most repaired brand — it appears in the rankings only for the hob and the oven. Ariston (11.5%) and Smeg (10.5%) complete the top three. "Other" at 24.4% is the highest of any appliance category: the hob market is extremely fragmented, with dozens of specialist manufacturers.
Show all brands with full data
| Brand | Interventions | % |
|---|---|---|
| Franke | 5,701 | 14.8% |
| Ariston | 4,421 | 11.5% |
| Smeg | 4,061 | 10.5% |
| Whirlpool | 2,662 | 6.9% |
| Electrolux | 2,364 | 6.1% |
| Rex | 1,814 | 4.7% |
| Candy | 1,472 | 3.8% |
| Siemens | 993 | 2.6% |
| Bosch | 979 | 2.5% |
| Indesit | 937 | 2.4% |
| Ikea | 561 | 1.5% |
| Alpes | 528 | 1.4% |
| Beko | 508 | 1.3% |
| AEG | 493 | 1.3% |
| Samsung | 465 | 1.2% |
| Neff | 416 | 1.1% |
| Hotpoint | 401 | 1.0% |
| Miele | 393 | 1.0% |
| Other | 9,415 | 24.4% |
Worth noting: Samsung (1.2%) and LG are virtually absent — the hob is a market dominated by European manufacturers that specialise in cooking. Alpes (1.4%) is a niche brand that appears only here. Bosch (2.5%) and Siemens (2.6%) together account for 5.1% — well below their combined 7% in the dishwasher (where Bosch alone reaches 16.1%). Electrolux and Rex (same corporate group) cover 10.8%.
Most frequent error codes
The hob has the fewest error codes of any appliance — the numbers are the lowest across all categories analysed. The most frequent, E01 Franke, has just 30 occurrences. The codes are almost exclusively linked to induction hobs, where the display shows diagnostic errors. Gas hobs, which account for the majority of interventions, have no display and the customer invariably describes the symptom.
| Code | Brand | Fault | Occurrences |
|---|---|---|---|
| E01 | Franke | Won't turn on | 30 |
| E09 | Electrolux | Won't start | 29 |
| E08 | Electrolux | Won't load water | 26 |
| F05 | Ariston | Alarm | 22 |
| F05 | Franke | Locks up | 16 |
| E02 | Franke | Won't turn on | 12 |
| E01 | Smeg | Won't turn on | 12 |
| E01 | Ariston | Won't turn on | 11 |
| E02 | Ariston | Won't turn on | 11 |
| E07 | Electrolux | Turns off | 10 |
The E01 code, a generic "won't turn on", appears on four different brands (Franke, Smeg, Ariston, Electrolux). It is not a specific code like the E15 on Bosch dishwashers — rather a general electronics fault. The Electrolux E08 and E09 codes are specific to induction hobs: E08 indicates a sensor problem and E09 an overheating condition.
Fault profiles by brand
Unlike other appliance categories, the brand-level profiles are remarkably similar: "won't start" and "won't turn on" dominate for every brand, with combined percentages between 55% and 67%. This is an appliance where the symptom is almost always the same — "it doesn't work" — and the difference lies in the engineer's diagnosis, not the customer's description.
Franke — 5,701 interventions
| Fault | Occurrences | % |
|---|---|---|
| Won't start | 1,152 | 39.7% |
| Won't turn on | 787 | 27.1% |
| Burners won't light | 282 | 9.7% |
| Flame won't stay lit | 259 | 8.9% |
| Turns off | 116 | 4.0% |
Ariston — 4,421 interventions
| Fault | Occurrences | % |
|---|---|---|
| Won't start | 809 | 35.4% |
| Won't turn on | 678 | 29.7% |
| Burners won't light | 230 | 10.1% |
| Flame won't stay lit | 195 | 8.5% |
| Electrical fault | 68 | 3.0% |
Smeg — 4,061 interventions
| Fault | Occurrences | % |
|---|---|---|
| Won't start | 823 | 39.5% |
| Won't turn on | 561 | 26.9% |
| Burners won't light | 183 | 8.8% |
| Flame won't stay lit | 130 | 6.2% |
| Ignition fault | 83 | 4.0% |
Whirlpool — 2,662 interventions
| Fault | Occurrences | % |
|---|---|---|
| Won't start | 403 | 31.2% |
| Won't turn on | 332 | 25.7% |
| Burners won't light | 154 | 11.9% |
| Flame won't stay lit | 114 | 8.8% |
| Ignition fault | 80 | 6.2% |
Electrolux — 2,364 interventions
| Fault | Occurrences | % |
|---|---|---|
| Won't turn on | 305 | 27.3% |
| Won't start | 304 | 27.2% |
| Burners won't light | 88 | 7.9% |
| Flame won't stay lit | 73 | 6.5% |
| Error code | 67 | 6.0% |
Worth noting: Electrolux is the only brand where "won't turn on" overtakes "won't start" (27.3% versus 27.2%) — a marginal but telling difference that may reflect a higher proportion of induction models in the Electrolux range, where customers say "won't turn on" (the display is dead) rather than "won't start" (the burner won't fire). Electrolux also has "error code" at 6.0% — triple the average (2.0%), another sign of more induction hobs with displays. Whirlpool has "burners won't light" at 11.9% and "ignition fault" at 6.2% — both above average, suggesting a higher proportion of gas hobs in the Whirlpool range.
Explore the Lab
Full overview: appliance types, brands and most frequent faults
Ranked by frequency, grouped by appliance type
The most frequent problems for each appliance, in the customer's own words
Faults, brands, error codes and fault profiles by brand
Faults, brands, error codes and fault profiles by brand
"Not cooling" dominates at 45.6% — Samsung the most repaired brand
Electrolux leads at 14.8% — "won't dry" the most common fault
"Electrical fault" dominates at 27.8% — Whirlpool the most repaired brand
Source and methodology
The data covers hob interventions recorded in the proprietary Archimede management system from July 2019 to March 2026 (38,584 interventions out of 906,994 total). These figures do not represent the appliance repair market as a whole, but the activity of service centres that use the software.
Brand distribution reflects commercial market share. A brand with a high number of interventions is a widely sold brand — not necessarily a less reliable one. Fault classification is based on what the engineer records at the time of the intervention.
Other Lab pages: appliance repair statistics, appliance error codes, common appliance faults, washing machine repairs, dishwasher repairs, fridge repairs, tumble dryer repairs, oven repairs.